This unit enables learners to develop fundamental skills in user research, understanding the methods that enable us to identify the needs of service users. It provides an essential grounding in the skills and knowledge of user research, representing a foundation for user-centred service design.

 

The ability to undertake user research has become an ‘in-demand’ skillset of a service designer.  As a way of working, ‘User research’ takes the position that before an individual can solve a problem on behalf of others, they should understand the problem from the position of the people who have had the problem in the first place. This could mean a service provider (such as a local authority) working alongside their users (the communities they serve) to gain insight to help design services to support the real needs of the user.

 

This unit will familiarise you with the concept of “user research” within the context of service design, introducing concepts such as design thinking, the double diamond approach and will explore tools that are considered user research methods - such as user interviews and observation research (ethnographies). The unit will introduce techniques for communicating research such as visualisations through infographics and ‘sketch-noting’, digital storytelling and presenting findings within a professional, work-based context.

 

On successful completion of the Unit the learner will be able to:

 

-         Explain the purpose and role of user research in service design;

-         Describe and evaluate the methods of user research;

-         Demonstrate required competences in small scale user research. 

This unit enables learners to develop fundamental skills in user research, understanding the methods that enable us to identify the needs of service users. It provides an essential grounding in the skills and knowledge of user research, representing a foundation for user-centred service design.

 

The ability to undertake user research has become an ‘in-demand’ skillset of a service designer.  As a way of working, ‘User research’ takes the position that before an individual can solve a problem on behalf of others, they should understand the problem from the position of the people who have had the problem in the first place. This could mean a service provider (such as a local authority) working alongside their users (the communities they serve) to gain insight to help design services to support the real needs of the user.

 

This unit will familiarise you with the concept of “user research” within the context of service design, introducing concepts such as design thinking, the double diamond approach and will explore tools that are considered user research methods - such as user interviews and observation research (ethnographies). The unit will introduce techniques for communicating research such as visualisations through infographics and ‘sketch-noting’, digital storytelling and presenting findings within a professional, work-based context.

 

On successful completion of the Unit the learner will be able to:

 

-         Explain the purpose and role of user research in service design;

-         Describe and evaluate the methods of user research;

-         Demonstrate required competences in small scale user research. 

This unit enables learners to develop fundamental skills in user research, understanding the methods that enable us to identify the needs of service users. It provides an essential grounding in the skills and knowledge of user research, representing a foundation for user-centred service design.

 

The ability to undertake user research has become an ‘in-demand’ skillset of a service designer.  As a way of working, ‘User research’ takes the position that before an individual can solve a problem on behalf of others, they should understand the problem from the position of the people who have had the problem in the first place. This could mean a service provider (such as a local authority) working alongside their users (the communities they serve) to gain insight to help design services to support the real needs of the user.

 

This unit will familiarise you with the concept of “user research” within the context of service design, introducing concepts such as design thinking, the double diamond approach and will explore tools that are considered user research methods - such as user interviews and observation research (ethnographies). The unit will introduce techniques for communicating research such as visualisations through infographics and ‘sketch-noting’, digital storytelling and presenting findings within a professional, work-based context.

 

On successful completion of the Unit the learner will be able to:

 

-         Explain the purpose and role of user research in service design;

-         Describe and evaluate the methods of user research;

-         Demonstrate required competences in small scale user research. 

This unit enables learners to develop fundamental skills in user research, understanding the methods that enable us to identify the needs of service users. It provides an essential grounding in the skills and knowledge of user research, representing a foundation for user-centred service design.

 

The ability to undertake user research has become an ‘in-demand’ skillset of a service designer.  As a way of working, ‘User research’ takes the position that before an individual can solve a problem on behalf of others, they should understand the problem from the position of the people who have had the problem in the first place. This could mean a service provider (such as a local authority) working alongside their users (the communities they serve) to gain insight to help design services to support the real needs of the user.

 

This unit will familiarise you with the concept of “user research” within the context of service design, introducing concepts such as design thinking, the double diamond approach and will explore tools that are considered user research methods - such as user interviews and observation research (ethnographies). The unit will introduce techniques for communicating research such as visualisations through infographics and ‘sketch-noting’, digital storytelling and presenting findings within a professional, work-based context.

 

On successful completion of the Unit the learner will be able to:

 

-         Explain the purpose and role of user research in service design;

-         Describe and evaluate the methods of user research;

-         Demonstrate required competences in small scale user research.